These terms and conditions (Terms) apply whenever you (otherwise referred to as user) use our online platform (Platform) which may be accessible or be available via the website www.zensession.com, applications, and other means or platforms. Please read these Terms carefully and print a copy for your future reference. Your use of the Platform forms a legally binding contract with ZenSession (ZenSession, we or us) based on these Terms. If you do not agree to these Terms, you must stop using the Platform. By browsing, using, registering, and uploading any data to the Platform, you agree that you have read and understood, and agree to, these Terms (as amended occasionally). We may revise these Terms at any time by publishing an updated version on the Platform. Please check the Terms frequently to confirm whether these have been updated.
Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please email us on firstname.lastname@example.org
1. THE PLATFORM
The Platform is an online platform which connects clients with experts in the wellness space including, but not limited to, healers, nutritionists, health coaches, hypnotherapists, life coaches and counsellors from around the world (Experts). Experts can register on the Platform to provide counselling services to users (Services). The users may use the Platform to find Experts, book appointments (Wellness Sessions), have private sessions through videolink with Experts, access content and pay the Experts. Our role is limited to operating the Platform and enabling the Experts to market themselves and for Experts and users to connect. It is up to you to consider and decide whether the Experts and the Wellness Sessions are appropriate to you. You understand that the Experts are not medical doctors or experts and cannot provide medical consultations and advice, provide diagnosis or prescribe any medicines, supplements or treatments, and you should disregard any such advice if delivered by an Expert through the Platform. The Platform is not a substitute for any medical advice, consultations, recommendations, diagnosis, prescription of any medicines, supplements, tests, exams, treatments and any other services that would normally be provided by a licensed medical doctor. If you are considering to take actions that may cause harm to you or to others, need medical or psychological advice, are in danger, are suffering from a mental health problem, or require urgent assistance from a medical doctor or facility, you should not use the Platform, and should instead contact a medical doctor or facility that may be able to help you. You acknowledge and agree that the Platform is not designed for use in any of these circumstances.
We publish information and content on the Platform. The content on the Platform is provided for general information only. It is not intended to amount to advice on which you should depend on. We make no representations, warranties or guarantees, express or implied, that the content on our Platform is accurate, complete, up to date, legal or does not infringe the rights of any third party.
2. ABOUT THE EXPERTS
The Experts are not medical doctors and cannot provide medical consultations and advice, provide diagnosis or prescribe any medicines, supplements or treatments. The Experts register independently on the Platform and are responsible for the information they publish on the Platform in relation to themselves. They are not our employees, agents or representatives and we assume no liability for any acts or omissions of the Experts, any content and information they publish on the Platform, or any advice and recommendations they may give during a Wellness Session. While we may, at our discretion, try to verify the qualifications of the Experts through an independent third party, we make no representations in relation to the qualifications, skills, ability, degrees, licenses, certificates or suitability of the Experts. We urge you to do your own due diligence and verify the qualifications of the Experts before receiving the Services from them.
Your relationship relating to the Wellness Sessions provided by the Expert is strictly with the Expert. We are not in any manner involved in, and make no representations and give no warranties, in relation to the actual content and/or quality of the Wellness Sessions, the compliance of the Wellness Sessions with any laws in any jurisdiction or the effectiveness or use of any advice or counselling given by the Experts to the users using the Platform, or otherwise. In case you make a payment through the Platform, or make any payment to us, this payment is made to us for and on behalf of the Expert for the Services. We may charge the Expert by taking a portion of this payment for the use and operation of the Platform.
You acknowledge and agree that if you have any claim against an Expert or against any person as a result of or in connection with the use of the Platform and the Services, you will raise the claim against the Expert and such persons only and you relieve us and our founder, directors, officers, employees, members, shareholders, partners, agents and affiliates from all and any claims, actions or demands that you may have
3. ABOUT YOU
The Platform is not available for use by minors (those under 18 years of age, or otherwise under applicable law), or individuals who cannot form legally binding contracts under applicable law. If you do not qualify, please do not use the Platform. If you reside in a country that is prohibited by law, regulation, treaty or administrative act from entering into trade relations with Lebanon, and its citizens, you may not use this Platform.
4. CLIENTS’ USE OF THE PLATFORM
You agree to use the Platform at your own risk and only for lawful purposes and in a way which does not infringe the rights of any other person or which is contrary to the morals, customs, traditions and values of the jurisdiction you are in or which is contrary to Islamic principles, or the social norms or cultural considerations of the UAE or other GCC countries, or which restricts or inhibits the use and enjoyment of the Platform by any other person.
You acknowledge and agree that although the Experts may provide the Services through the Platform, we cannot assess whether the use of the Platform, the Experts or the Services are right and suitable for your needs. You should never rely on or make health or well-being decisions which are primarily based on information provided during Wellness Sessions. We strongly recommend that, prior to any such decisions, you seek advice by having an in-person appointment with a licensed and qualified medical professional. Never disregard, avoid or delay obtaining medical advice from a medical professional because of information or advice you received through the Platform. The Platform is not a substitute for any medical advice, consultations, recommendations, diagnosis, prescription of any medicines, supplements, tests, exams, treatments and any other services that would normally be provided by a licensed medical doctor.
You are permitted to download and print content from the Platform solely for your own personal use. Platform content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of the Platform or reproduce, link, frame or deep-link it on any other website or platform without our express written permission. You are not entitled to use the content of the Platform for commercial exploitation in any circumstances.
You agree not to use any device or software to interfere with the proper working of the Platform or which is intended to damage, interfere with, intercept or expropriate any system, data or personal information.
You are solely responsible for compliance with all applicable laws and regulations regarding your use of the Platform and the Services and the transfer and sharing of information with the Experts or the users (as applicable), including without limitation, import/export requirements, and we expressly disclaim any liability or responsibility relating thereto.
Without limiting any other rights and remedies we may have available under these Terms or at law, we may, without giving any notice, limit your activities on the Platform, deny your access to the Platform, deny your access to the video conferencing, or remove information uploaded by you if you breach these Terms or if we consider your use of the Platform or the information provided by you on the Platform is inappropriate, potentially creates liability for us, or may cause us to lose (in whole or in part) the services of our internet service provider, advertisers, or other suppliers.
5. YOUR INTERNET
You are responsible for making sure your internet connection to the videolink is of adequate quality. We will not bear are responsibility for terminated and/or incomplete Wellness Sessions due to internet connectivity on your behalf.
6. YOUR INFORMATION
You are solely responsible for the content of your information provided to us or other users, during your registration or use of the Platform and the Services, in any public or private message area, blogs, through any email feature or otherwise generated out of your use of the Platform, including without limitation the information you share with an Expert prior to and during a Wellness Sessions (Your Information).
You agree that Your Information will be accurate and will not, to the best of your knowledge: (a) infringe any third party’s copyright, trademark, patent or other proprietary rights or rights of publicity or privacy, (b) violate any law (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising), (c) be libellous, unlawfully threatening, or unlawfully harassing, or (d) be contrary to Islamic principles, or the social norms or moral or cultural considerations of Lebanon, the UAE or other GCC countries, or (f) be technically harmful (including, but not limited to, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
Without prejudice to any rights or remedies we have under the Terms and the law, we reserve the right to remove Your Information and any materials that breach these Terms or that we deem, at our sole discretion, inappropriate.
7. FEES AND PAYMENT
You confirm and agree that all payment related information that you provide to or through the Platform, is accurate, current and correct and will, to the best of your knowledge, continue to be accurate, current and correct. If your payment related information changes at any time, you will immediately update the Platform with the correct information.
You agree that all interactions between you and the Expert will be made, managed and billed through the Platform.
You agree to pay all fees due to the Expert through the Platform, in a timely manner and in accordance with the schedule, terms and the rates as published in the Platform. All fees for Wellness Sessions shall be paid upfront before the Wellness Session takes place. Such fees and charges (including any taxes and late fees, as applicable) may be charged on your credit card or through any other payment method in use on the Platform from time to time. By providing us with your credit card or other payment information you authorize us to bill and charge you through that credit card or any other payment mechanism you may advise. You agree and undertake that you will not take any action to charge back or otherwise reverse any payment which you have made through the Platform in respect of a Wellness Session.
8. RESCHEDULING, CANCELLATION AND REFUND
After You have booked a Wellness Session, You may cancel or reschedule an appointment through your ZenSession account. To cancel or reschedule an appointment login into Your account, go to my appointments, select the appointment you wish to change and follow the instructions.
A full 24-hours’ notice is required for rescheduling or cancelling appointments. If You cancel or reschedule an appointment within less than 3-hours’ notice, or You miss an appointment, You will be charged the 50% of the amount for the Wellness Session which you have paid in advance. If You cancel or reschedule your appointment with at least 48-hours’ notice an amount equal to the amount you paid in advance, for the Wellness Session which You have rescheduled or cancelled, will be credit into your ZenSession Wallet. You may use this credit amount towards paying for other Wellness Sessions within three (3) months’ from the date such amount was credit to your ZenSession account.
An Expert can also reschedule an appointment. If it is necessary to reschedule an appointment, the Expert will coordinate with you a suitable alternative date and time. If for reasons beyond Your or the Expert’s control, it is not possible to reschedule the Wellness Session and the appointment needs to be cancelled, an amount equal to the amount you paid in advance, for the Wellness Session which has been cancelled, will be credited into your ZenSession account, even if the cancellation took place less than 48-hours prior to the appointment. You may use this credit amount towards paying for other Wellness Sessions within three (3) months’ from the date such amount was credited to your ZenSession account.
We give no refunds for any rescheduled or cancelled appointments for the Wellness Sessions. If you have any queries or concerns in relation to cancellations of appointments you can contact us at email@example.com.
9. MODIFICATIONS, TERMINATION, INTERRUPTION AND DISRUPTIONS OF THE PLATFORM
You agree, confirm and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all users or to you specifically, at any time with or without notice. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
The Platform depends a variety of factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. We do not guarantee that the Platform will be uninterrupted or that it will be secure, consistent, timely or error-free at all times. We do not guarantee that you will be able to use the Platform without interruptions during a Wellness Session. It may be that you will have to pay for a Wellness Session and due to these factors you may not be able to finish your consultation, or be able to hear and/or see the Expert. You agree that this is a risk that you will take while using the Platform and we will not be liable for any damages, costs, expenses or liabilities arising out of or in connection with any modifications, termination, interruption and disruptions occurring on the Platform or in relation to any Wellness Session. You acknowledge and agree that you will not be entitled to any refund of any payments made in relation to any Wellness Session that has been interrupted, terminated or disrupted for any reason.
10. LIMITATION OF OUR LIABILITY
We shall not be liable to you for any damages, claims, expenses, or other costs (including without limitation legal and attorneys’ fees) you may suffer or incur relating to your use of the Platform and the Services, including without limitation any act, omission, opinion, advice, suggestion, or information provided by any Expert through the Platform. Under no circumstances will we be liable for any indirect special, economic, incidental, consequential or punitive damages. You agree that you are responsible for, and will indemnify us for any damages, claims, expenses, or other costs (including without limitation legal and attorneys’ fees) which we may suffer or incur arising out of or in connection with, any third party claims in relation to Your Information, your use of the Platform or the Services or any breach by you of this agreement.
We are not in any way responsible for loss of life or death for any of the platform users.
11. INTELLECTUAL PROPERTY RIGHTS
We shall retain all ownership in the Platform and all content generated by it and the Services that is displayed on the Platform. We grant you a nonexclusive, revocable right to use the Platform as set out in these Terms, provided that you do not (a) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, or (b) modify or attempt to modify the Platform in any manner or form, except that you have the right to modify Your Information. The Platform or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You shall retain all ownership in Your information. You grant us a nonexclusive, worldwide, irrevocable, royalty free license to use Your Information as we may deem necessary for the functioning of the Platform.
12. THIRD PARTY LINKS
Where our Platform contains links to other websites and resources provided by third parties, these links are provided for your information only. Inclusion of such links should not be interpreted as sponsorship, endorsement or approval by us of those linked websites or information you may obtain from them. We have no control over those websites or resources.
If you have a complaint related to the Platform, your Wellness Session or any of the Experts, please contact us directly on firstname.lastname@example.org.
No relaxation or delay by us in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these Terms is found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.
Only you and us shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms.
These Terms are governed by and shall be construed in accordance with the laws of the Lebanon. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Lebanese Courts, including, where such tribunal has specific jurisdiction for such claim
I have read & agree with the terms and conditions
I have read & agree with the refund and cancellation policy
I confirm that
I do not have thoughts of hurting myself or others
I am not a minor or under the care of a legal guardian
I am not in urgent crisis or in an emergency situation
I have not been diagnosed with a severe mental/physical illness that needs medical care
I understand that I should not use this website if any of the above is true and I should seek immediate help
I understand that ZenSession is not a replacement for medical care